At a glance
- Donation pages are drafted for external browser checkout, not in-app payment or WebView checkout.
- The fee model is donation amount plus MosqueMe Platform Fee plus Payment Processing Fee, shown before payment.
- Gift Aid is disabled unless the recipient is verified eligible and a valid declaration is shown.
- Public anonymity means anonymous publicly; MosqueMe, Stripe, the recipient, and lawful authorities may still need internal records.
MosqueMe Donation & Payment Terms
Last Updated: 22 June 2026 Document Version: Legal review draft 0.17 Status: Draft for solicitor review before Pay Now launch
These Donation & Payment Terms apply when you use a MosqueMe donation page, including donate.mosqueme.com, a MosqueMe web checkout, or a donation page linked from the MosqueMe app, website, email, QR code, message, or campaign page.
These terms should be read with the MosqueMe Terms & Conditions and Privacy Policy. If there is a conflict for a donation made through MosqueMe, these Donation & Payment Terms apply to that donation flow.
MosqueMe is provided by Ahmad Kawsar, matching the operator identity used in the MosqueMe Terms & Conditions. For donation-refund requests, contact the receiving mosque, charity, or charitable organisation first. For privacy matters, see the MosqueMe Privacy Policy.
This page is a legal-review draft. It is not legal advice and should be reviewed by a UK charity, payments, consumer, fundraising, and data-protection solicitor before MosqueMe accepts real-money donations.
1. Key Points Before You Donate
- You are donating to the named mosque, charity, charitable trust, CIO, association, or charitable organisation shown on the donation page.
- A donation is a voluntary gift. It is not a purchase of digital content, app features, rankings, badges, subscriptions, visibility boosts, or access to MosqueMe.
- MosqueMe provides fundraising technology and donation checkout support. The receiving organisation is responsible for the campaign purpose, use of funds, Gift Aid eligibility, charity-law duties, and donor records after payout.
- Donations linked from the app should open outside the app in your device browser, not inside an in-app payment checkout or WebView.
- Payment details are processed using Stripe or another payment provider shown at checkout. Stripe-hosted or Stripe-secured payment forms are designed so MosqueMe does not receive or store your full card number or card security code.
- Before payment, the donation page will show the receiving organisation, campaign purpose, donation amount, MosqueMe Platform Fee, Payment Processing Fee or estimate, total amount you will pay, and estimated amount received by the recipient.
- Donations are normally final once processed. Refund decisions normally sit with the receiving organisation under its own policy and legal duties. MosqueMe does not normally hold the donation amount or decide recipient refund requests.
- "Anonymous publicly" means anonymous on the public donor list. MosqueMe, Stripe, the receiving organisation, banks, HMRC, regulators, fraud-prevention providers, or law enforcement may still receive or use donation details where lawful and necessary.
2. Definitions
In these terms:
- "Campaign" means a fundraiser, appeal, donation page, QR donation page, or other donation request shown through MosqueMe.
- "Donation" means a voluntary charitable gift or contribution made through a MosqueMe donation page.
- "Donor" means the person making the donation.
- "Mosque Admin" means an authorised person who manages or submits a campaign on behalf of a mosque, charity, or charitable organisation.
- "MosqueMe", "we", "us", or "our" means MosqueMe and Ahmad Kawsar as the operator identified in the MosqueMe Terms & Conditions.
- "Payment Processing Fee" means a card, wallet, bank, payment-provider, or payment-network cost connected with processing the payment.
- "Payment Provider" means Stripe or another payment processor shown during checkout.
- "Recipient" means the mosque, charity, charitable trust, CIO, unincorporated charitable body, association, or other charitable organisation named on the donation page as receiving the donation.
- "MosqueMe Platform Fee" or "Platform Fee" means a disclosed amount retained by MosqueMe for operating, maintaining, securing, supporting, and improving the MosqueMe donation platform.
3. Who You Donate To
Each donation page should identify the intended recipient of the donation. Where available, the page should show:
- recipient public name;
- recipient legal name;
- charity number, company number, CIO number, trust details, or other registration details where applicable;
- registered or operating address where appropriate;
- campaign title and purpose;
- target amount, if any;
- campaign type, such as Pay Now, Pledge Only, or both;
- whether Gift Aid is enabled after recipient eligibility checks;
- whether the connected payout account is enabled; and
- a plain-English fee summary.
MosqueMe may verify a mosque, recipient, or Mosque Admin before enabling Pay Now donations. Verification is not a guarantee that every campaign statement is complete, current, or error-free. The recipient and Mosque Admin remain responsible for campaign accuracy, authority, records, use of funds, Gift Aid eligibility, and lawful fundraising.
If you are unsure about a campaign, contact the recipient directly or contact MosqueMe before donating.
4. MosqueMe's Role
MosqueMe provides technology used to create donation pages, open web checkout, record donation activity, display campaign totals, provide admin reporting, and support donation-related queries.
Unless clearly stated otherwise:
- MosqueMe does not operate the recipient mosque or charity.
- MosqueMe does not decide the recipient's charitable purposes.
- MosqueMe does not control how the recipient uses donations after payout.
- MosqueMe does not provide tax, legal, financial, religious, or fundraising advice to donors.
- MosqueMe does not sell digital content, subscriptions, or app functionality in exchange for a donation.
MosqueMe may pause, reject, remove, restrict, investigate, support a Payment Provider refund or reversal process, or report a campaign or donation where we reasonably believe this is needed for donor protection, platform safety, legal compliance, payment-provider rules, app-store rules, charity-law compliance, fraud prevention, sanctions or financial-crime controls, or protection of MosqueMe, donors, recipients, or the public.
5. Payment Processing
Payments are processed using Stripe or another Payment Provider shown at checkout. Stripe-hosted or Stripe-secured payment forms are designed so MosqueMe does not receive or store your full card number or card security code.
When Stripe Connect is used, MosqueMe may create a checkout session linked to the recipient's connected Stripe account. Stripe may route the donation amount to the recipient's connected account and route the disclosed MosqueMe Platform Fee to MosqueMe. Stripe and relevant banks, card networks, wallet providers, or payment networks may charge Payment Processing Fees according to their rules.
The donation page or checkout must not ask you to enter card details directly into a MosqueMe-owned form unless the form is a Payment Provider-hosted or Payment Provider-secured card element. MosqueMe must not store your full card number or card security code.
Stripe, Apple Pay, Google Pay, card issuers, banks, and payment networks may have their own terms, privacy notices, fraud checks, authentication steps, refund rules, and dispute processes.
6. Fees and Amount Received by the Recipient
MosqueMe will show fees before asking for payment details. The fee display should include, where known:
- your donation amount;
- the MosqueMe Platform Fee retained by MosqueMe;
- any Payment Processing Fee or estimate;
- the total amount you will pay;
- the estimated amount received by the recipient before Gift Aid; and
- worked examples showing both a small donation and higher-value donations under the tiered MosqueMe Platform Fee model.
MosqueMe uses an add-on fee model for Pay Now donations: total payment = donation amount + MosqueMe Platform Fee + Payment Processing Fee.
The current draft MosqueMe Platform Fee uses a tiered add-on model:
- 1.5% of the first GBP 1,000 of the donation amount;
- 0.5% of the part above GBP 1,000 and up to GBP 10,000;
- 0.1% of the part above GBP 10,000; and
- a minimum MosqueMe Platform Fee of GBP 0.30.
There is currently no maximum cap on the MosqueMe Platform Fee. This Platform Fee is retained by MosqueMe for operating and supporting the MosqueMe donation platform, including costs such as domain, hosting, security, monitoring, mosque verification, support, receipts, records, platform development, and fundraiser tools.
Payment Processing Fees are charged to cover costs charged by Stripe, banks, card networks, wallet providers, or other Payment Providers. MosqueMe must not hide platform revenue inside a Payment Processing Fee.
Examples, excluding Gift Aid:
| Item | GBP 10 donation example | GBP 1,000 donation example | GBP 10,000 donation example | GBP 100,000 donation example |
|---|---|---|---|---|
| Donation amount | GBP 10.00 | GBP 1,000.00 | GBP 10,000.00 | GBP 100,000.00 |
| MosqueMe Platform Fee | GBP 0.30 minimum applies | GBP 15.00 | GBP 60.00 | GBP 150.00 |
| Payment Processing Fee | shown at checkout | shown at checkout | shown at checkout | shown at checkout |
| Total paid by donor | GBP 10.30 plus the Payment Processing Fee shown | GBP 1,015.00 plus the Payment Processing Fee shown | GBP 10,060.00 plus the Payment Processing Fee shown | GBP 100,150.00 plus the Payment Processing Fee shown |
| Estimated amount received by recipient before Gift Aid | GBP 10.00, subject to payment settlement, verification, refunds, disputes, chargebacks, and Payment Provider rules | GBP 1,000.00, subject to payment settlement, verification, refunds, disputes, chargebacks, and Payment Provider rules | GBP 10,000.00, subject to payment settlement, verification, refunds, disputes, chargebacks, and Payment Provider rules | GBP 100,000.00, subject to payment settlement, verification, refunds, disputes, chargebacks, and Payment Provider rules |
Do not rely on wording such as "100% goes to the mosque" unless the page clearly confirms that all MosqueMe Platform Fees, Stripe fees, card fees, wallet fees, bank fees, and other payment costs are covered separately and the recipient actually receives the full donation amount.
If a future fee, tip, or support amount is optional, the donation page must offer a clear way to choose zero or remove the optional amount before payment.
7. Gift Aid and Tax
Gift Aid is disabled unless the receiving mosque, charity, or charitable organisation is verified as eligible and the donation page shows a valid Gift Aid declaration for that recipient. Gift Aid applies to the recipient named on the donation page, not to MosqueMe.
MosqueMe does not claim Gift Aid from HMRC and does not decide whether a donation is eligible for Gift Aid. The recipient is responsible for Gift Aid eligibility, declaration wording, HMRC claims, audit trail, tax records, donor explanations, donor questions, corrections, refund or chargeback effects, and any Gift Aid policy it applies.
Where Gift Aid is enabled, MosqueMe may collect, store, and pass Gift Aid declaration details to the recipient as the donation platform. These details may include your full name, home address, postcode, declaration text, donation reference, donation amount, recipient name, date/time, and audit information. MosqueMe may use these details for platform records, legal compliance, security, audit, accounting support, and recipient administration, but the recipient remains responsible for its Gift Aid claim and records.
You must donate your own money and must only make a Gift Aid declaration if you understand and meet the tax requirements shown on the donation page. If you have not paid enough UK Income Tax or Capital Gains Tax to cover Gift Aid claimed on all your donations in the relevant tax year, HMRC may ask you to pay the difference.
Gift Aid must not be claimed on MosqueMe Platform Fees, Payment Processing Fees, tips, company donations, donor benefits, or ineligible donations unless the recipient has confirmed that the claim is lawful and has records to support it.
MosqueMe does not provide tax advice. A Stripe payment receipt or MosqueMe payment confirmation is not automatically a Gift Aid receipt or tax receipt unless it clearly says so.
For Gift Aid questions, changes, cancellations, refund effects, chargeback effects, or tax-record issues, contact the receiving mosque, charity, or charitable organisation first.
If a donation is refunded, cancelled, disputed, charged back, or found to be ineligible, the recipient may need to correct Gift Aid records, cancel or amend a declaration record for that donation, or repay Gift Aid to HMRC.
8. Donor Identity, Public Anonymity, and Privacy
Donation pages may let you choose:
- whether your name is shown publicly;
- whether your message of support is sent to the Mosque Admin;
- whether your message of support is shown publicly after moderation; and
- whether the recipient may use your name or contact details for optional thanks or follow-up that is not required for payment, receipt, refund, Gift Aid, audit, fraud prevention, or legal compliance.
Public anonymity means other public viewers see "Anonymous" or similar wording instead of your name. It does not mean the donation is anonymous to MosqueMe, the Payment Provider, the recipient, banks, HMRC, regulators, law enforcement, fraud-prevention providers, or others where disclosure is lawful and necessary.
Public display choices, recipient administrative access, Gift Aid details, and marketing/contact preferences are separate. Choosing public anonymity does not prevent MosqueMe, Stripe, the recipient, or relevant authorities from accessing information needed for payment, receipt, refund, Gift Aid, audit, fraud prevention, legal compliance, or complaints.
Donations to religious organisations may reveal or suggest religious belief. MosqueMe will process this information only for the purposes described in our Privacy Policy and only where we have a lawful basis under UK GDPR and, where required, a condition for special-category data. MosqueMe will not use donation history to infer religious belief for advertising, profiling, rankings, or unrelated marketing without a separate lawful basis and, where required, explicit consent.
Donation administration, receipts, refunds, fraud prevention, complaints, and Gift Aid are separate from marketing. MosqueMe and the recipient will only use donor contact details for marketing where permitted by data-protection and electronic-marketing law.
9. Public Donor Lists and Messages
Public contributor lists should show donor names only where the donor has chosen public display. Otherwise, public views should show "Anonymous" or similar wording.
Messages of support should be sent to the Mosque Admin only where the donation page says this will happen, or where the donor chooses that option. Messages should be shown publicly only where the donor has opted in and the message has passed moderation.
Do not include private, sensitive, or third-party personal information in a public message. MosqueMe and the recipient may review, moderate, hide, redact, reject, or remove donor messages. We will not materially change the meaning of a donor message without the donor's consent.
10. Campaign Purpose, Targets, and Religious Categories
Campaign pages should explain what donations are intended for. Where a campaign raises money for a specific purpose, the recipient is responsible for using donations consistently with that purpose and with charity law.
Before accepting donations, each specific-purpose campaign should state what happens if the target is exceeded, not reached, cancelled, or can no longer be achieved, including whether funds may be used for the recipient's wider charitable purposes.
The recipient should explain, where relevant:
- what happens if the campaign raises more than its target;
- what happens if the campaign does not reach its target;
- what happens if the stated purpose becomes impossible, unlawful, or impractical;
- whether donations may be used for a broader charitable purpose; and
- whether any refund or repurposing rules apply.
MosqueMe does not decide whether a campaign is eligible for Zakat, Sadaqah, Waqf, Fidya, Kaffarah, or any other religious category. The recipient is responsible for any religious classification shown on the campaign page. Donors should consult the recipient or a qualified adviser if unsure.
MosqueMe may require the recipient to update campaign wording or pause donations if the purpose, target, recipient, religious classification, or use-of-funds wording is unclear.
11. Refunds
Donations are normally final once processed because they are voluntary gifts to the recipient.
Unless the donation page clearly says otherwise, the donation amount is intended to be paid to the receiving mosque, charity, or charitable organisation through Stripe or another Payment Provider. MosqueMe does not normally hold the donation amount as the receiving charity, decide recipient refund requests, or fund refunds for the recipient. MosqueMe only retains its disclosed MosqueMe Platform Fee, subject to these terms.
The receiving mosque, charity, or charitable organisation is responsible for handling donation refund requests under its own donation acceptance, refusal, return, refund, trustee, charity-law, and accounting policies. MosqueMe does not promise that the recipient will approve, fund, or be legally able to process a refund.
For donor-entered wrong amounts, changed-mind requests, discretionary requests, goodwill requests, campaign-related requests, or questions about how funds will be used, contact the receiving mosque, charity, or charitable organisation first. These are recipient decisions, not normal MosqueMe refund decisions.
If you believe a payment was unauthorised, fraudulent, or made using a stolen card, wallet, bank account, or payment account, contact your bank, card issuer, or Payment Provider immediately. They are the first route for unauthorised payment, fraud, chargeback, and payment-account protection issues. Donors should not use MosqueMe as the first route for unauthorised-payment or fraud refund requests. MosqueMe may review platform records only where required by law, Payment Provider rules, a regulator, law enforcement, Stripe, a bank or card network, or where the issue is raised by the receiving mosque, charity, or an authorised Mosque Admin.
If the issue appears to be a payment-system issue, such as a duplicate charge, failed checkout, missing receipt, Stripe reference issue, or amount charged being different from the amount confirmed at checkout, contact the receiving mosque, charity, or charitable organisation first with your payment reference or receipt. The authorised Mosque Admin or recipient may ask MosqueMe to review the platform payment record and raise the issue with Stripe or the relevant Payment Provider where MosqueMe support is technically needed. The outcome may depend on Stripe, the Payment Provider, the card issuer, the bank, card-network rules, and applicable law.
If the receiving mosque, charity, or charitable organisation decides under its own policy or legal duties that a refund may be processed, the authorised Mosque Admin or recipient may ask MosqueMe to support the Payment Provider process where MosqueMe support is technically needed.
MosqueMe may also review, pause, report, or support a Payment Provider reversal or refund process where required by law, regulator direction, court order, Payment Provider rules, card-network rules, sanctions or financial-crime controls, fraud prevention, or platform safety. This does not make MosqueMe the refund contact or refund decision-maker for donation or campaign refund requests that belong to the recipient.
Refunds are not automatic. If the donation has already been paid out, any refund request will normally depend on the receiving organisation's refund policy, charity-law duties, available funds, trustee or authorised decision, and Payment Provider rules.
12. When Refunds Are Not Automatic
A refund is not automatic just because:
- you changed your mind after donating;
- the campaign target is not reached;
- the campaign raises more than the target;
- the campaign end date changes;
- the mosque or charity changes operational plans but can still use funds for the stated or legally permitted charitable purpose;
- a public donor name or message is hidden, moderated, or removed;
- Gift Aid is unavailable or later found to be ineligible;
- a donor expected a non-donation benefit, app feature, badge, ranking, subscription, digital content, or service that was never offered as part of the donation; or
- the donation has already been paid out and the recipient does not approve or cannot lawfully make the refund.
This does not affect any legal right to a refund where the law requires one.
13. Refund Fees and Payment Costs
For discretionary refunds, goodwill refunds, donor-entered wrong amounts, changed-mind requests, and campaign-related refund requests, the receiving mosque, charity, or charitable organisation normally handles the request under its own refund policy and legal duties. MosqueMe does not promise that the recipient will approve, fund, or be legally able to process a refund.
MosqueMe Platform Fees are normally non-refundable unless a refund of that fee is required by law, Payment Provider rules, card-network rules, or caused by MosqueMe's proven technical error.
Payment Processing Fees, including Stripe, card, wallet, bank, or payment-network fees, are normally non-refundable where they are not returned by the Payment Provider, unless a refund of those fees is required by law, Payment Provider rules, card-network rules, or caused by MosqueMe's proven technical error.
If a refund is required because of MosqueMe's proven technical error, a duplicate caused by MosqueMe, failed verification, a legal requirement, or a Payment Provider, card-network, regulator, court, or law-enforcement decision that applies to MosqueMe, MosqueMe will not keep the MosqueMe Platform Fee for the refunded part unless the law or Payment Provider rules allow a different result.
Stripe and other Payment Providers may not return original Payment Processing Fees to MosqueMe or the recipient when a refund is processed. The amount returned to the donor may therefore depend on the reason for the refund, the law, the campaign wording, the recipient's decision, the amount still available to the recipient, and Payment Provider rules.
MosqueMe will not charge a separate donor refund-handling fee unless this is clearly disclosed before the donation or permitted by law.
14. How to Request a Refund
For refund requests, contact the receiving mosque, charity, or charitable organisation first using the contact details shown on the campaign page, receipt, mosque profile, or the mosque's official website. MosqueMe does not normally decide or fund refunds because the donation is paid to the receiving mosque, charity, or charitable organisation.
Do not use MosqueMe as first-line refund support for donor-entered wrong amounts, changed-mind requests, discretionary requests, goodwill requests, campaign-related requests, or questions about how the recipient will use funds. Those requests should go to the receiving mosque, charity, or charitable organisation first and depend on its own policy and legal duties.
If you believe a payment was unauthorised, fraudulent, or made using a stolen card, wallet, bank account, or payment account, contact your bank, card issuer, or Payment Provider immediately. They are the first route for unauthorised payment, fraud, chargeback, and payment-account protection issues. Donors should not use MosqueMe as the first route for unauthorised-payment or fraud refund requests. MosqueMe may review platform records only where required by law, Payment Provider rules, a regulator, law enforcement, Stripe, a bank or card network, or where the issue is raised by the receiving mosque, charity, or an authorised Mosque Admin.
If the issue appears to be a payment-system issue, such as a duplicate charge, failed checkout, missing receipt, Stripe reference issue, or amount charged being different from the amount confirmed at checkout, contact the receiving mosque, charity, or charitable organisation first with your payment reference or receipt. The authorised Mosque Admin or recipient may ask MosqueMe to review the platform payment record and raise the issue with Stripe or the relevant Payment Provider where MosqueMe support is technically needed. The outcome may depend on Stripe, the Payment Provider, the card issuer, the bank, card-network rules, and applicable law.
Where the receiving mosque, charity, or charitable organisation has decided under its own policy and legal duties that a refund may be processed and MosqueMe support is technically needed, the authorised Mosque Admin or recipient may ask MosqueMe to support the Payment Provider process.
MosqueMe Platform Fees and non-recoverable Payment Processing Fees are normally non-refundable unless required by law, Payment Provider rules, card-network rules, or caused by MosqueMe's proven technical error.
When contacting the receiving mosque, charity, Payment Provider, bank, card issuer, or authorised payment-support route where appropriate, include:
- your full name;
- donation email address;
- donation date;
- donation amount;
- campaign name or link;
- payment reference, Stripe receipt, or MosqueMe receipt if available;
- reason for the refund request;
- whether the request is about a donor-entered amount, a duplicate charge, a payment-system error, or a campaign-related issue; and
- whether you have already contacted your bank, card issuer, or the receiving mosque or charity.
Where the receiving mosque or charity authorises a refund under its own policy or legal duties, or where a refund is required by law or Payment Provider rules, and the refund is technically possible, the refund will normally be processed through the Payment Provider back to the original payment method used for the donation. Refunds are not normally sent to a different card, bank account, or person.
The timing and amount of any refund depends on the receiving mosque or charity's decision, its refund policy, available funds, Payment Provider rules, the payment method, card issuer, bank, and any legal requirements. Card refunds often take around 5 to 10 business days after they are initiated, but can take longer.
15. Chargebacks and Bank Disputes
If you raise a chargeback or dispute with your bank or card issuer, the bank, card issuer, card network, Stripe, or other Payment Provider will handle that process under its own rules. MosqueMe and the recipient may need to respond through Stripe, the card network, or the Payment Provider.
Do not pursue a recipient refund request and a bank chargeback for the same donation without telling the recipient and any relevant payment-support route, because this can cause duplicate claims and delays.
Any recipient refund request or MosqueMe payment-support review may be paused while a chargeback or dispute is active.
16. Prohibited Donations and Vulnerable Donors
You must not use MosqueMe to donate, raise, collect, route, or attempt to route funds:
- from an illegal source;
- for an illegal purpose;
- in breach of sanctions, counter-terrorism, anti-money-laundering, fraud, bribery, tax, charity, or payment laws;
- using a payment method you are not authorised to use;
- if you do not have capacity to make the donation;
- to mislead donors about who receives the funds or how funds will be used;
- to impersonate a mosque, charity, imam, trustee, officer, donor, or admin;
- to pressure vulnerable people to donate; or
- in any way that breaches these terms, the MosqueMe Terms, Payment Provider rules, or applicable law.
MosqueMe and recipients must not pressure vulnerable people to donate. MosqueMe may report suspected unlawful activity to the recipient, Payment Provider, bank, regulator, law-enforcement authority, charity regulator, or other appropriate body.
17. Apple, Google, Wallets, and App-Store Position
The MosqueMe app is free. Donations linked from the app should open outside the app in the device browser on donate.mosqueme.com or another external web page approved by MosqueMe, not through in-app checkout or in-app WebView payment.
Donations must not unlock digital app features, paid content, subscriptions, badges, rankings, visibility boosts, app access, or other in-app benefits.
Apple, Google, and app stores are not recipients, sponsors, fundraisers, payment processors, Gift Aid administrators, or refund decision-makers for MosqueMe campaigns.
Apple Pay or Google Pay will be offered for donations only where MosqueMe, the recipient, and the Payment Provider have completed any required wallet, nonprofit, or payment-provider approvals and the payment method is permitted for that donation flow.
18. Complaints and Concerns
If your concern is about payment processing, payment confirmation, a duplicate charge, or a technical checkout issue, contact the receiving mosque, charity, or charitable organisation first with your payment reference or receipt. The authorised Mosque Admin or recipient may ask MosqueMe to review the platform payment record and raise the issue with Stripe or the relevant Payment Provider where MosqueMe support is technically needed. The outcome may depend on Stripe, the Payment Provider, the card issuer, the bank, card-network rules, and applicable law.
If your concern is about a refund decision, how the recipient uses funds, campaign accuracy, mosque authority, Gift Aid, or campaign wording, contact the recipient first.
If you suspect a payment was unauthorised or fraudulent, contact your bank, card issuer, or Payment Provider immediately. If you suspect impersonation, unauthorised fundraising, misuse of a campaign, or platform abuse, notify MosqueMe through the platform-safety route on the help site so MosqueMe can review platform safety and cooperate with relevant parties where required.
MosqueMe will aim to acknowledge donation complaints within 5 working days and will try to resolve or route the issue as quickly as reasonably possible. Complex cases may take longer, especially where Stripe, a card issuer, a bank, the recipient, a charity regulator, or law-enforcement body is involved.
Where relevant, donors may be signposted to the Fundraising Regulator, Scottish Fundraising Standards Panel, Scottish Fundraising Adjudication Panel, Charity Commission, OSCR, FCA, ICO, Payment Provider, bank, or another regulator depending on the issue and jurisdiction.
19. Liability
Nothing in these terms limits or excludes liability where the law does not allow us to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Subject to that:
- The recipient is responsible for its acts, omissions, campaign statements, charity-law decisions, use of donations, Gift Aid claims, and external donor communications.
- MosqueMe does not guarantee that a campaign will meet its target or that donations will achieve a particular outcome.
- MosqueMe is not responsible for delays, declines, chargebacks, bank actions, card issuer decisions, Payment Provider checks, or payout holds outside MosqueMe's reasonable control.
- MosqueMe is not responsible for losses caused by inaccurate information provided by a donor, recipient, Mosque Admin, bank, card issuer, Payment Provider, or third party.
Your statutory rights and any rights that cannot legally be excluded are not affected.
20. Changes
MosqueMe may update these Donation & Payment Terms before launch and from time to time after launch. The latest version should be available on the MosqueMe help or donation site.
If a material change affects active campaigns or donor rights, MosqueMe should take reasonable steps to make the change clear.
21. Law and Jurisdiction
These Donation & Payment Terms are governed by the laws of Scotland, unless mandatory law gives you additional rights in your country or region. The courts of Scotland will have non-exclusive jurisdiction, subject to mandatory consumer, charity-law, fundraising, or data-protection rules that apply.
Version History
| Version | Date | Summary |
|---|---|---|
| Legal review draft 0.17 | 22 June 2026 | Clarified that refund method, timing, and amount depend on the receiving organisation's decision, policy, available funds, legal requirements, and Payment Provider rules, with refunds normally returned to the original payment method where technically possible. |
| Legal review draft 0.16 | 22 June 2026 | Tightened unauthorised-payment and fraud wording so donors are directed to their bank, card issuer, or Payment Provider first, and MosqueMe platform-record review is limited to legal/provider/regulator/law-enforcement/card-network requirements or issues raised by the receiving organisation or authorised Mosque Admin. |
| Legal review draft 0.15 | 22 June 2026 | Replaced the capped 3% fee model with the new tiered MosqueMe Platform Fee model: 1.5% on the first GBP 1,000, 0.5% on the part from GBP 1,000 to GBP 10,000, 0.1% above GBP 10,000, with a GBP 0.30 minimum and Payment Processing Fees shown separately. |
| Legal review draft 0.14 | 22 June 2026 | Added clearer fee examples showing the MosqueMe Platform Fee minimum on a GBP 10 donation and the GBP 2.99 cap on a GBP 1,000 donation, with Payment Processing Fees shown separately at checkout. |
| Legal review draft 0.13 | 22 June 2026 | Clarified that Gift Aid is recipient-owned: MosqueMe does not claim Gift Aid or decide eligibility, and only collects, stores, or passes Gift Aid declaration details as the platform where enabled. |
| Legal review draft 0.12 | 22 June 2026 | Tightened payment-support routing so donors contact the receiving mosque or charity first for payment-system issues; authorised Mosque Admins or recipients may ask MosqueMe to review Stripe/session/webhook/payment records where technically needed, while fraud and unauthorised payment issues go to the bank, card issuer, or Payment Provider first. |
| Legal review draft 0.11 | 22 June 2026 | Tightened refund roles: receiving organisations handle donation-refund decisions, banks/card issuers/Payment Providers handle unauthorised payment and fraud routes first, and MosqueMe support is limited to payment-system review, provider escalation, platform safety, and authorised recipient support where technically needed. |
| Legal review draft 0.10 | 22 June 2026 | Directed unauthorised payment and fraud concerns to the donor's bank, card issuer, or Payment Provider first; removed direct refund email prompts; clarified that MosqueMe may raise technical payment issues with Stripe or the relevant Payment Provider but outcomes depend on provider, issuer, bank, card-network, and legal rules. |
| Legal review draft 0.9 | 22 June 2026 | Clarified that receiving mosques or charities handle refund requests under their own refund policies and legal duties, and that MosqueMe does not promise recipient approval or funding of refunds. |
| Legal review draft 0.8 | 22 June 2026 | Replaced mistaken-amount wording with checkout amount-mismatch wording so MosqueMe refund support is limited to platform or payment-system errors, while donor-entered wrong amounts remain recipient-led refund requests. |
| Legal review draft 0.7 | 22 June 2026 | Tightened refund-contact wording so donors are directed to the receiving mosque or charity first, with MosqueMe contact limited to platform/payment-system issues or recipient-approved payment-provider support. |
| Legal review draft 0.6 | 22 June 2026 | Clarified refund-fee treatment: the receiving mosque or charity normally decides discretionary refunds; MosqueMe Platform Fees and non-recoverable payment processing fees are normally non-refundable unless law, payment-provider rules, card-network rules, or a proven MosqueMe technical error requires otherwise. |
| Legal review draft 0.5 | 22 June 2026 | Clarified that donor-entered wrong amounts, changed-mind requests, discretionary refunds, and campaign-related refund requests should go to the receiving mosque or charity first, because the recipient receives the donation and normally decides and funds refunds. |
| Legal review draft 0.4 | 22 June 2026 | Clarified that the MosqueMe Platform Fee helps cover donation-platform costs such as domain, hosting, security, monitoring, mosque verification, support, receipts, records, platform development, and fundraiser tools. |
| Legal review draft 0.3 | 22 June 2026 | Clarified that the receiving mosque, charity, or charitable organisation normally decides and funds discretionary refunds, while MosqueMe supports technical, payment-provider, fraud, legal, duplicate-payment, receipt, and routing issues. |
| Legal review draft 0.2 | 22 June 2026 | Combined donor donation terms, payment terms, refund policy, fees summary, Gift Aid notes, privacy/anonymity wording, wallet wording, app-store wording, and vulnerable donor wording into one public draft page. |
*End of Donation & Payment Terms - MosqueMe - Legal review draft 0.17 - 22 June 2026*