MosqueMe Privacy Policy

Last Updated: 23 June 2026 Document Version: 1.1

This Privacy Policy explains how MosqueMe collects, uses, shares, stores, protects, retains, exports, and deletes personal data when you use the MosqueMe mobile application, MosqueMe websites, help and legal pages, donation pages, payment checkout flows, admin tools, and related features.

The controller responsible for the personal data described in this policy operates under the name MosqueMe. In this policy, "MosqueMe", "we", "us", and "our" refer to that controller. You can contact us about privacy matters at privacy@mosqueme.com and about general support at support@mosqueme.com.

This policy is intended to support:

• UK GDPR and the Data Protection Act 2018
• EU GDPR where applicable
• Apple App Store review and App Privacy disclosure requirements
• Google Play privacy policy and Data safety disclosure requirements

MosqueMe is not currently actively offered in the European Economic Area (EEA). If we later actively offer MosqueMe in the EEA, we will review any additional EU/EEA representative, age-consent, sensitive-data, store-disclosure, and local-law requirements before that launch and update this policy where needed.

Please read this policy together with any in-app consent prompts, donation-page notices, feature notices, and the store privacy disclosures for the version of the app you use.

1. Scope

This policy applies to the MosqueMe mobile app, MosqueMe websites, donation pages such as donate.mosqueme.com, help and legal pages, admin tools, and the tools, storage, notifications, moderation, analytics, support, and account features we use to run them.

It covers data we collect:

• when you create, use, secure, deactivate, export, or delete an account
• when you use mosque, worship, community, or admin features in the App
• when you use a MosqueMe donation page, Pay Now flow, pledge flow, Gift Aid flow, the Payment Provider checkout, wallet payment option, receipt flow, or donation-support workflow where available
• when you upload files, images, documents, or audio
• when you contact support, report a problem, or send feedback
• when the App or website stores limited data locally on your device or browser

2. Personal Data We Collect

Depending on the features you use, we may collect the following categories of personal data.

Some features are named explicitly below where the law requires it (Sections 2.5, 2.9, 5, and 6). Others are grouped by data category rather than by the specific feature that collects them.

2.1 Account, Identity, and Authentication Data

• your MosqueMe account number, role, account status, and mosque linkage state
• display name, phone number, email address, and selected mosque or mosque history
• optional date of birth if you choose to add it in your profile or where a feature asks for age or eligibility information; date of birth is not required for general account creation
• sign-in details when you use Apple Sign In, Google Sign In, Microsoft Sign In, phone authentication, or other supported sign-in flows
• sign-in session, remembered device, and login history records used for sign-in and security
• records of your acceptance of terms, privacy, and related compliance notices

Phone number is collected when you create or complete a signed-in verified mosque membership account. We verify the number by SMS and use it to authenticate and secure the account, activate your selected mosque membership, support trusted-device and step-up verification, support account recovery, reduce duplicate or abusive accounts, maintain phone-number security mappings, and support mosque member or service workflows where a reachable contact is needed. Phone number is not required for Guest Mode access to public mosque timetable information.

Gender is not required for account creation, mosque selection, phone verification, general mosque membership setup, or core app access. If you skip gender during signup, no gender value is submitted or stored during signup. Gender is requested or confirmed only if you later choose an optional gender-specific feature or mosque-managed workflow where gender is relevant.

2.2 Profile, Mosque, and Community Data

• profile details you choose to add, such as optional date of birth, profile preferences, and mosque preferences
• mosque membership details, mosque selection, mosque-linked activity, mosque-admin or member role information, and optional confirmed gender only where you choose a gender-specific feature or mosque-managed workflow where gender is relevant
• confirmed gender used only when voluntarily provided or confirmed for gender-specific app features or mosque-managed workflows, such as gender-sensitive mosque services, Hayd and Nifas eligibility, same-gender partner matching, and non-advertising Ummah or community campaign eligibility
• mosque feed posts, community notices, fundraiser posts, service information, and related mosque content created or managed by authorised Mosque Admins
• service requests, fundraiser pledge records, event registrations, support messages, feedback, bug reports, reports, and moderation content you choose to send
• account-support, safety-review, technical-support, and admin-review records handled by authorised MosqueMe central admins through web-based admin tools

2.3 Worship, Reading, Learning, and Engagement Data

• worship-activity records and related preferences, such as prayer check-ins, reminders, counters, and shared or partner-based activity records, together with any privacy preferences linked to those activities
• reading and learning progress, saved state, bookmarks, and completion history across religious-reading features
• prayer calculation and mosque timetable preferences
• event-engagement records linked to your account, such as lesson or audience engagement signals
• community feed engagement records, such as post view, share, reaction, registration, and fundraiser contribution intent counts, plus limited viewer, sharer, reactor, registrant, or contribution-intent identifiers shown to authorised Mosque Admins where the feature provides admin-only engagement details
• voice-recording preferences, local recordings, and derived learning or quality summary metrics

In the current version of MosqueMe, a limited learning summary derived from voice-recording analysis may be saved to your account after you use supported voice-learning features. It can include progress stage, accepted learning counts, overall accuracy results, and similar high-level indicators. This summary is designed not to include your raw voice recordings or your full detailed voice-learning history.

Because MosqueMe is a faith-based app, some data you choose to provide or generate may reveal religious belief, religious practice, mosque affiliation, or worship activity.

2.4 Mosque Services and Fundraiser Interaction Data

• fundraiser interaction records, such as registrations, pledge or contribution preference selections, mosque-confirmed offline status fields, and related participation records
• service request, booking, and service-draft details, such as contact details, optional confirmed gender where relevant for mosque service handling, preferred dates, messages, linked mosque information, and mosque-handled fee or status information where relevant
• Pay Now and donation-page records where enabled, such as campaign ID, mosque ID, donation amount, selected fees or tips, donor display choices, public-message choices, payment status, receipt status, the Payment Provider session or payment reference, refund or dispute status, and related audit records

Where Pay Now is not enabled, fundraiser and service amounts shown in the app are provided for information, notice, request, pledge-status, and mosque workflow purposes only. Where Pay Now donations are enabled, payments are processed by the payment provider shown at checkout. MosqueMe may store donation records and payment references, but MosqueMe does not store full card numbers or card security codes. If a mosque independently includes bank-transfer details for its own external arrangements, those details are provided by the relevant mosque admin for reference only and are intended to be the mosque's registered charity or official mosque bank account details, not MosqueMe's bank details. Mosque admins are responsible for ensuring that any bank details shown for mosque services belong to the mosque, its registered charity, or its official mosque bank account. Mosque admins may record or confirm external fundraiser pledge or contribution information or mosque service status information, such as selected amount, amount the mosque marks as received, paid/unpaid status, or similar mosque-handled records.

2.5 Sensitive or Special Category Data

Some features may involve data that is sensitive under UK GDPR or EU GDPR, including:

• faith-linked use of the app that can reveal religious belief, worship activity, or mosque affiliation
• Hayd and Nifas feature data, such as consent records, feature-specific age or eligibility confirmation, episode and status history, and related reminders and privacy settings
• free-text information you choose to submit that may reveal health information, religious practice, or other sensitive matters

We treat Hayd and Nifas data as highly sensitive. Access is limited to the people and app areas that need it, and it is also controlled by feature privacy settings. Where required, we rely on your explicit consent before using this type of data. See Section 5 for additional Hayd and Nifas-specific safeguards and disclosures.

2.6 Images, Audio, Documents, and Other Uploads

• images you attach through supported upload or post-management flows where your role allows that feature
• PDFs and other files uploaded through supported service, learning, or admin workflows
• audio you record or save through supported in-app features; My Adhaan recordings are stored locally on your device and are not uploaded to MosqueMe servers in the current app version

Where supported, images are selected from your device library or system picker.

When in-app speech-recognition verification is used, speech recognition may be processed on-device or by Apple, Google, or other device speech services depending on your platform, settings, and service availability.

We do not generate biometric identifiers from voice recordings for the purpose of uniquely identifying you.

2.7 Device and App Data

• device identifiers provided by your operating system, including Android's device identifier and Apple's app-vendor identifier, used for account security, session management, fraud prevention, and support
• device model, manufacturer, brand, operating system, app version, language, time zone, and connectivity type
• notification or iPhone Live Activity status and related tokens when notifications are enabled or registered
• device details used for account security, session management, and support

We do not use these identifiers for cross-app advertising or ad tracking.

2.8 Usage, Analytics, Diagnostics, and Support Data

• app events and feature interaction events needed to operate, secure, and improve the service
• analytics and performance signals used inside MosqueMe where enabled in the app build
• crash data, error logs, and performance diagnostics
• limited records of safety checks, moderation decisions, review outcomes, and related dates where needed for safety, support, and legal purposes
• support and bug-report details, including message content and troubleshooting details such as screen name, app version, device type, network status, error summaries, and similar details needed to investigate the issue

2.9 Location Data

• precise or approximate location if you grant location access and use features that need it, such as direction-finding, location-based prayer calculations, and Mosque Finder nearby mosque search
• location data may also be cached locally on your device for feature continuity
• optional postcode or postal-code text that you enter in mosque selection, which may be sent to a postcode lookup provider to estimate nearby mosques

If you choose to use nearby mosque search and allow location access, your location may be used to show relevant mosques and approximate distances. You decide whether to change your saved mosque.

Optional location suggestions may use your location while the app is in use. You can control these choices through the app and your device permissions. Background location is not required for normal use.

If you enter a postcode or postal code to find nearby mosques, it is used for that search and may be processed by a lookup provider. It is not saved to your profile; temporary search results may remain on your device during the session.

2.10 On-Device and Local Storage Data

The app stores some information locally on your device, including:

• device or session identifiers
• sign-in state and encrypted app session data
• app preferences such as language, theme, tracker visibility, and onboarding flags
• limited caches for feature speed and continuity, such as recent location coordinates, Mosque Finder results or suggestion preferences, reading state, or offline-ready content
• device-only local Postage post-history snapshots for fast loading, offline continuity, and history on that device, where supported

You can use MosqueMe in Guest Mode without creating an account. In Guest Mode, your guest session, selected mosque, and guest preferences are stored on your device. You can use Mosque Finder to choose a mosque; if you use location or postcode search, MosqueMe uses that information to show nearby registered mosques. The app still fetches public mosque and prayer timetable data needed to show prayer times, and may keep limited local caches on your device for app performance and continuity.

Where enabled, related MosqueMe features on the same device may use the sign-in information and preferences needed to provide those features.

Local Postage history is scoped to your user account and mosque, capped, and may be kept for up to 360 days. It does not store payment card details, payment methods, private admin notes, full registrant lists, full contributor lists, full viewer/reactor/sharer lists, raw user ID lists, or image bytes. Signing out or switching accounts does not expose one user's local Postage history to another user.

Local information may be removed when you clear app data, sign out, delete your account, or uninstall the app, depending on your device and the feature.

2.11 Donation, Payment, and Gift Aid Data

Where MosqueMe donation pages, Pay Now, the Payment Provider checkout, Apple Pay, Google Pay, or similar payment options are available, we may collect and process donation-related data such as:

• recipient mosque, charity, or charitable organisation name, mosque ID, campaign ID, campaign title, campaign link, campaign type, and campaign status;
• donation amount, currency, MosqueMe Platform Fee, Optional MosqueMe Tip, Payment Processing Fee or estimate, total amount, payment status, payout status, refund status, chargeback status, and dispute status;
• donor name, email address used for receipts or payment confirmation, optional phone number, public anonymity choice, mosque-admin name-sharing choice, public donor-list choice, and donor-message choice;
• message of support or dua where you choose to write one, and whether you choose to share it with the mosque admin or show it publicly after moderation;
• the Payment Provider checkout session ID, payment intent ID, receipt URL, payment reference, connected account ID, and limited payment-provider metadata needed to match the payment to the campaign;
• device, browser, IP, security, fraud-prevention, and audit information connected with the donation flow;
• records of acceptance of donation terms, refund guidance, privacy notices, and any donation-page consent or declaration shown at checkout; and
• refund, payment-support, suspected fraud, chargeback, dispute, complaint, regulatory, legal, or audit records connected with a donation.

If you choose Gift Aid, we may collect additional Gift Aid declaration data for the receiving mosque, charity, or charitable organisation, including full name, home address, postcode, declaration text, recipient name, donation reference, donation date, donation amount, and related audit records. We collect home address and postcode for Gift Aid only where Gift Aid is selected or required for a valid Gift Aid record. We do not use Gift Aid address details for marketing.

Donation records connected with a mosque or religious charity may reveal or suggest religious belief, mosque affiliation, or religious giving. We treat this as sensitive and, where it is special-category data under UK GDPR or EU GDPR, we process it only where we have both an Article 6 lawful basis and an Article 9 condition. We do not use donation history, Gift Aid declarations, mosque affiliation, or religious-giving information for advertising, profiling, ranking, or unrelated marketing.

3. How We Collect Data

We collect personal data:

• directly from you when you register, sign in, choose a mosque, confirm mosque membership details, submit forms, upload content, enable features, request services, send feedback, or contact support
• directly from you when you use a donation page, enter donation details, choose Gift Aid, add a message, choose public anonymity settings, accept donation terms, or request payment confirmation
• automatically from the app, your device, and the services used to run MosqueMe while you use it
• from device features and permissions that you choose to grant, such as microphone, speech recognition, notifications, location, and photo-library or similar image-picker access for supported upload flows
• from sign-in providers, payment providers, wallet providers, postcode-checking services, and other services used to run the app or donation website
• from mosque admins, support staff, moderation workflows, or other users where the feature design requires it

4. Why We Use Data and Our Legal Bases

Depending on the feature and the situation, we rely on one or more legal reasons to use your data under Article 6 of the UK GDPR or EU GDPR, including providing the service you asked for, our legitimate interests, legal obligations, and your consent where required.

4.1 To Perform Our Contract With You or Take Steps You Request

We use data to:

• create and manage your account and sessions
• authenticate sign-in and keep you logged in
• verify phone numbers for signed-in mosque membership accounts, activate selected mosque memberships, support account security and recovery, support trusted-device and step-up verification, and reduce duplicate or abusive accounts
• provide mosque-linked features, worship tools, reading progress, direction-finding, learning, notifications, community features, service-related features, uploads, and support features
• use optional confirmed gender only when voluntarily provided or confirmed for optional gender-specific workflows, including gender-sensitive mosque services, member support or request handling where gender is relevant, Hayd and Nifas eligibility, same-gender partner matching, and non-advertising Ummah or community campaign eligibility
• sort nearby mosque results when you choose to enter a postcode or postal code in mosque selection or use Mosque Finder with location access
• generate or rewrite admin-requested draft content in admin-only AI writing tools
• process timetable files uploaded by mosque admins so prayer times can be extracted, reviewed, corrected, and published
• save a limited learning summary to your account after you use supported voice-learning activity in the app
• let you export your data or deactivate or delete your account
• run donation pages and Pay Now workflows you choose to use, create checkout sessions, show donation summaries, record donation status, send or support receipts, and connect donations to the correct mosque, campaign, and Payment Provider record

4.2 For Legitimate Interests

We may also use data where needed to run, protect, and improve MosqueMe, such as:

• keeping the app secure
• preventing abuse, spam, fraud, and unauthorised access
• logging and auditing sensitive or admin actions
• diagnosing crashes and service failures
• improving reliability, moderation, usability, and performance
• defending legal claims and enforcing our terms and community rules
• maintaining donation-platform records, reconciling payment references, investigating payment-system issues raised through the receiving mosque or authorised Mosque Admin, supporting chargeback or dispute handling, and protecting donors, recipients, and MosqueMe from fraud or misuse

When we rely on legitimate interests, we try to balance our needs against your rights and expectations.

4.3 With Your Consent

We rely on consent where required, including for:

• optional permissions such as location, microphone, speech recognition, notifications, and photo-library or similar image-picker access for supported admin or post-management image-upload flows
• Hayd and Nifas feature activation and other explicit sensitive-data workflows
• any optional feature that clearly asks you to opt in before we process the data, for example voice recording or activation of a sensitive-data feature
• optional public display of your donor name or support message, optional sharing of your name with the mosque admin for thanks or follow-up where that sharing is not otherwise needed for payment, receipt, Gift Aid, audit, fraud prevention, legal compliance, or payment support
• explicit consent for donation-related special-category data where this is required and no other Article 9 condition is appropriate

You can withdraw consent at any time for permission-based features through your device settings, and for certain feature-based uses of data through in-app settings.

4.4 To Comply With Legal Obligations or Handle Legal Claims

We may process and retain data where necessary to:

• comply with applicable law, lawful requests, or regulatory obligations
• keep records required for legal, audit, or security reasons
• keep donation, accounting, Gift Aid, fraud-prevention, sanctions, tax, chargeback, dispute, or payment-provider records where required
• respond to lawful takedown, disclosure, or preservation requests
• establish, exercise, or defend legal claims

4.5 Special Category Data

Because MosqueMe is a faith-based app and includes mosque-linked donations and optional health-related features, some uses of data may involve information that the law treats as very sensitive personal data under UK GDPR or EU GDPR.

We will only process this type of sensitive data where the law allows us to do so. For Hayd and Nifas and other clearly sensitive optional features, our main special-category condition is your explicit consent under Article 9(2)(a) of the UK GDPR or EU GDPR. For faith-linked use of MosqueMe and donations to religious organisations, we treat that use as highly sensitive and only use this data where the law allows us to do so, such as explicit consent where required, legal claims where necessary, or narrow legal, fraud-prevention, safeguarding, or compliance grounds where UK law permits and safeguards are in place.

We do not rely on Article 9(2)(g) for routine Hayd and Nifas tracking. Where sensitive data reaches us incidentally through free-text submissions routed to safety moderation, we may rely on Article 9(2)(g) of the UK GDPR read with the relevant substantial-public-interest condition in Schedule 1 of the UK Data Protection Act 2018 only where this is necessary and proportionate for a narrow safety, safeguarding, abuse-prevention, unlawful-content, or legal-compliance purpose.

5. Hayd and Nifas Feature Data

The Hayd and Nifas feature is optional. In the current version of MosqueMe, it is protected by eligibility checks, access controls, explicit in-app consent checks, and feature-specific deletion controls. It is available only to users who meet the feature eligibility requirements shown in the app and who provide explicit, informed consent before activation.

General account creation does not require date of birth or gender for this feature. If you have already added a date of birth, or if the feature asks for a feature-specific age confirmation, MosqueMe uses that information only to check Hayd and Nifas eligibility. If a saved date of birth shows that you are under the minimum age shown in the app, the feature remains unavailable.

This feature may process data such as:

• opt-in and consent records for the feature
• feature-specific age or eligibility confirmation
• feature preferences, reminders, and privacy settings
• episode and status history, related record-keeping entries, and excused-status records

For the private Hayd and Nifas tracking data described in this section:

• we do not sell it
• we do not use it for advertising or cross-app tracking
• we do not use it to train our own AI models
• this private tracking data is not shared with device health platforms in the current version of the feature

We will not voluntarily disclose private Hayd and Nifas tracking data to law-enforcement authorities, government bodies, or private parties unless we are legally required to do so. Where legally allowed, we will review, narrow, challenge, or resist overbroad requests for this sensitive data.

For users aged 13 to 17 who meet the feature eligibility requirements, this feature is designed to follow the principles of the UK Age Appropriate Design Code: feature data is used only to run the feature, is not used for profiling or personalised advertising, and consent information is presented in clear, age-appropriate language before activation.

If this feature is available on your account, you can delete your Hayd and Nifas data in the app by going to Settings -> Account actions -> Delete Hayd & Nifas data. In the current version of MosqueMe, that delete flow is designed to remove feature episodes, top-level feature records, consent and opt-in records for the feature, and related summary flags linked to that feature.

6. AI, Moderation, and Automated Assistance

We use automated checks and, where appropriate, specialist service providers to help prevent spam, abuse, unsafe content, fraud, and misuse. These checks may involve the content you submit and limited information needed to assess it.

Where you choose an assisted writing, document-reading, or speech-related feature, the content needed for that feature may be processed by a relevant service provider. Please avoid including unnecessary personal, sensitive, or confidential information.

We limit information shared for these purposes. Obvious contact details may be removed where possible, but we cannot guarantee that every personal detail included in submitted content will be removed.

We do not use your submitted content, personal data, or audio to train general-purpose AI models for other users. Supported voice-learning features may analyse recordings on your device for your own use; any summary saved to your account is limited to high-level progress information rather than raw recordings or detailed learning history.

We may retain limited records of safety checks and review outcomes where needed for security, support, and legal purposes. Authorised staff may review content and related decisions when necessary. We do not make final account-termination decisions solely through automated checks without human review.

If you believe an automated or assisted decision affecting you is wrong, contact support@mosqueme.com to request human review, as explained in Section 12.2.

7. App Permissions and Device Access

Depending on the features you use, MosqueMe may ask for permission to access:

• microphone, for recording audio through supported in-app features
• speech recognition, for supported voice-verification or transcript workflows, which may be processed by your device or by Apple, Google, or other device speech services depending on your device and settings
• photos, files, or media-library access, for uploads you choose to make
• location while using the app, including precise location where a feature needs it, for direction-finding, location-based prayer calculations, and Mosque Finder nearby mosque search or suggestions
• notifications, to send alerts, reminders, service updates, and mosque or community notifications you enable

We do not currently require Contacts or Calendar access for normal app functionality. We also do not require background location for normal use.

If you refuse a permission, the app will still work in general, but the feature that depends on that permission may not work properly.

8. Advertising and Tracking

MosqueMe does not currently use third-party ad networks or personalised advertising.

As of 11 June 2026:

• we do not use third-party ad networks for cross-app behavioural advertising in the current version of MosqueMe
• we do not sell personal data
• we do not use advertising IDs or cross-app tracking identifiers for advertising measurement
• we do not use optional confirmed gender, date of birth, Hayd and Nifas data, mosque membership, or worship activity for advertising

9. Who Can Access and Receive Data

We may make personal data accessible only where necessary and only as described in this policy.

9.1 Companies We Use to Help Run MosqueMe

We use service providers for the following purposes, where relevant to the features you use:

• account access and identity verification;
• making our services available and storing information;
• delivering notifications and communications;
• security, safety checks, and preventing misuse;
• payment processing, receipts, payouts, refunds, and payment disputes;
• service diagnostics, reliability, and usage analysis;
• speech recognition and device features;
• location or postcode lookup when you choose to use those features;
• reading text from documents you choose to upload; and
• moderation and assisted features described in Section 6.

Providers may process only the information needed for the relevant purpose, subject to applicable contractual and data-protection requirements. Not every provider is involved in every feature or every user's data.

Your chosen sign-in, device, wallet, or payment provider may also process information under its own terms and privacy notice. The provider relevant to a choice you make will be identified where applicable. Contact privacy@mosqueme.com for further information about providers that handle your data.

9.2 Mosque Admins

Depending on the feature and your chosen settings, mosque admins may access data needed to run mosque-linked community, timetable, service, member, fundraiser, donation, Gift Aid, refund, dispute, receipt, or support workflows where the feature is designed to surface that information.

Where the app surfaces optional confirmed gender to authorised Mosque Admins, it is intended only for mosque-managed workflows where gender is relevant, such as gender-specific spaces, gender-sensitive services, member support, and request responses. Mosque Admins do not receive your private Hayd and Nifas tracking records.

Mosque Admins must use admin-visible personal data only for legitimate mosque, community, service, support, safety, or App purposes. They must not use admin-visible member data, optional confirmed gender, contact details, service request details, or engagement information for unrelated marketing, advertising, profiling, sale, or non-mosque purposes through MosqueMe.

Mosque Admins must not disclose, leak, publish, or share member personal data outside the App except where they have a lawful basis and any required permission. If a Mosque Admin handles member data outside MosqueMe, the relevant mosque or admin is responsible for that external handling and for complying with applicable law.

Where a Mosque Admin creates or manages mosque feed posts, notices, donation pages, fundraisers, or similar mosque content, the app may show that admin limited engagement and donation information, such as aggregate view, share, reaction, registration, fundraiser contribution intent, paid donation, Gift Aid, receipt, refund, or dispute counts and limited viewer, sharer, reactor, registrant, donor, or contribution-intent identifiers where the feature provides admin-only reporting. These details are intended to help the mosque understand whether its notices reached members, administer donations, keep required records, and support donor issues. They are not displayed publicly to regular users except where a donor chooses public name or message display.

9.3 Central Admins, Technical Staff, and Support Staff

Authorised MosqueMe central admins, support staff, or technical staff may access limited account, support, safety, security, and technical information through web-based admin tools where needed for moderation, abuse review, support, account handling, app security, or to diagnose specific service incidents you have reported.

Some central-admin features show limited personal progress summaries. In the current summary, raw audio and full detailed voice-learning history are not shown there.

9.4 Other Users and Mosque Community Context

In the current version of MosqueMe, other users do not receive a general public profile for you.

The main user-to-user visibility is through partner or shared ibadah features. If you invite, accept, or use a partner task, the other participant may see your display name or user number, invite status, and relevant shared task progress or comparison information for that shared task. Some progress details may be hidden where the feature provides privacy controls.

Where same-gender partner matching is used, MosqueMe may use optional confirmed gender to make or restrict partner matches. Other users do not receive your full account profile or private Hayd and Nifas tracking data through partner matching.

You can also choose a private "do not match again" preference for partner-based tasks. If you do, MosqueMe stores a no-match record for that user pair so the app can avoid matching you with that user again in future partner-based tasks until you remove the preference in your partner/shared-activity settings.

If you are a Mosque Admin and publish mosque feed posts, notices, or similar content, that published content may be visible to mosque members or the public according to the feature and post settings. Mosque fundraiser public views are designed to show campaign totals, counts, or limited non-identifying pledge/contributor entries rather than your private phone number, email address, or full account profile by default.

9.5 Legal, Safety, and Business Reasons

We may also disclose data:

• to comply with law, regulation, court order, or lawful request
• to investigate fraud, abuse, or security issues
• to protect users, mosques, admins, the public, or our rights
• in connection with a merger, acquisition, restructuring, financing, or sale of all or part of the business, subject to applicable law

10. International Transfers

Personal data may be processed in the United Kingdom, the European Economic Area, the United States, or other countries where our service providers operate.

Where applicable law requires safeguards for an international transfer, we use recognised legal protections, such as adequacy decisions or approved contractual safeguards.

For further information, or to request a copy of the relevant transfer safeguards, contact privacy@mosqueme.com.

11. Data Retention, Deletion, and Export

We keep personal data only for as long as reasonably necessary for the purposes described in this policy. Retention can vary by data type.

Deletion from live systems may not remove every copy immediately from backups or recovery systems, but those copies are protected and kept only for limited legal, security, or service-continuity reasons.

In some admin-deletion cases, mosque-authored operational content may remain visible while the author's identifying details are removed.

The current export feature gives you a downloadable file of your stored app data and selected related records saved to your device. To keep exports reliable, large record sets and separate stored files, such as uploaded media, may be limited or represented by file references or file locations instead of being included directly inside the export file. The current account export does not include device-only local Postage history stored on your phone.

12. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• access your personal data
• correct inaccurate data
• receive a copy of certain data in a portable format
• request deletion
• withdraw consent
• object to or limit certain uses of your data
• request human review of certain important decisions made with automated assistance, where applicable under law
• manage visibility or privacy settings inside supported features
• manage device permissions
• complain to a data protection authority or privacy regulator

Some rights depend on the circumstances and the legal reason we are using your data.

We aim to respond to privacy rights requests without undue delay and within one month or 30 days, unless applicable law allows or requires a different timeframe. If a request is complex or law allows an extension, we will tell you where required.

If you are in the UK, you can complain to the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/. If you are in the EEA, you may complain to your local data protection authority or privacy regulator.

To delete your data or manage in-app privacy controls, see Section 11 (retention and deletion) and Section 12.3 (in-app privacy and account controls).

12.1 Right to Object

Where we rely on legitimate interests, which means our genuine need to run, protect, or improve MosqueMe, you may have the right to object in certain circumstances. You can exercise that right by contacting us at privacy@mosqueme.com or through the in-app support routes listed in this policy.

12.2 Automated Review Requests

Where automated tools help identify spam, unsafe content, abuse, policy issues, or similar risks, a human may review the matter.

If you believe an automated or automated-assisted decision affecting you was wrong, including any decision that produces legal effects or similarly significant effects for you, you can contact us at support@mosqueme.com or through the in-app support routes listed in this policy to request human review where applicable. You may also submit additional context or information for us to consider and may contest the outcome as part of that review. We may still maintain restrictions that are reasonably necessary for safety, fraud prevention, legal compliance, or the protection of other users while that review is carried out.

12.3 Privacy and Account Controls in the App

The app currently includes in-app controls such as:

• Settings -> Privacy & Security -> Privacy settings
• Settings -> Privacy & Security -> Privacy settings -> Mosque Finder Location
• Settings -> Privacy & Security -> Login & devices
• Settings -> Notifications -> Notification settings
• Settings -> About & Legal -> Privacy Policy
• Settings -> Account actions -> Download my data
• Settings -> Account actions -> Clear local Postage history
• Settings -> Account actions -> Deactivate account (temporary)
• Settings -> Account actions -> Delete account

For Hayd and Nifas users, feature-specific privacy and deletion controls are available in the app, including Settings -> Account actions -> Delete Hayd & Nifas data, as described in Section 5.

12.4 Identity Verification

Before we act on certain requests, we may need to verify your identity or confirm account ownership.

12.5 Limits on Rights

We may keep limited information where necessary to:

• comply with law
• complete security or fraud-prevention steps
• protect other users or mosques
• preserve evidence relevant to disputes, abuse, or legal claims

13. Security

We take reasonable steps to protect personal data from unauthorised access, loss, and misuse. Access is limited to authorised people and service providers who need the information for a legitimate purpose.

No system can guarantee absolute security. If we become aware of a personal data breach, we will investigate, take appropriate action, and keep the records required by law.

Where required by applicable law, we will notify the relevant data protection authority without undue delay and, where feasible, within 72 hours of becoming aware of a notifiable breach. We will also notify affected users where required.

14. Children's Privacy

MosqueMe is not directed to children under 13, and we do not knowingly collect personal data from children under 13 without the consent required by applicable law.

General account creation does not require date of birth. Some age-restricted features may ask for age or eligibility confirmation inside that feature and may remain unavailable if the user does not meet the feature eligibility requirements shown in the app.

Some parts of MosqueMe may be accessed by users aged 13 to 17. Where UK children's privacy rules, including the Age Appropriate Design Code, apply, we aim to use privacy-by-design safeguards, collect only data needed for the feature, avoid personalised advertising, and give privacy information in a clear and age-appropriate way.

MosqueMe is not currently actively offered in the European Economic Area (EEA). If we later actively offer MosqueMe in the EEA, we will review EEA child-consent, sensitive-data, representative, and store-disclosure requirements before that launch and update this policy where needed.

Hayd and Nifas is an optional sensitive feature. It asks for explicit in-app consent before activation and is available only to users who meet the feature eligibility requirements shown in the app. Users who do not meet those requirements must not enable it.

If we learn that personal data from a child has been collected in a way that requires action, we will take reasonable steps to delete it, restrict the feature, or obtain the required consent.

15. Additional Information for Mosque Admins

Mosque admins have additional responsibilities and visibility within the app.

Admin accounts may submit or access:

• mosque profile data
• prayer timetable and day-to-day mosque data
• mosque-admin community content and uploaded media
• fundraiser and mosque-service workflow data
• donation, receipt, Gift Aid, refund, dispute, and payment-support records where Pay Now or donation tools are enabled
• member-related submissions where the feature is designed to surface them to mosque admins

Admins must use this access only for legitimate mosque or app purposes and must handle personal data responsibly and lawfully.

Admins are expected to keep admin accounts secure, limit access to authorised mosque personnel, avoid unnecessary exports or screenshots of member or donor data, and handle optional confirmed gender, service requests, contact details, Gift Aid details, donation records, and other potentially sensitive information with extra care. If a Mosque Admin handles personal data outside MosqueMe, the relevant mosque or admin is responsible for that external handling and for complying with applicable law.

Certain admin or mosque working records may need to be retained even if an individual admin account is deleted, where the record forms part of an ongoing mosque workflow, audit trail, or other users' data history.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the app, providers, legal requirements, or privacy practices.

If we make material changes, we may notify you in the app and will update the "Last Updated" date above.

17. Contact Us

If you have questions, privacy requests, or complaints about data handling, you can contact us by:

• emailing privacy@mosqueme.com for privacy rights requests, data-protection questions, privacy complaints, export or deletion questions, or similar privacy matters
• emailing support@mosqueme.com for general app support
• using the in-app support flows at Settings -> Support -> Help, Settings -> Support -> Report a problem, or Settings -> Support -> Feedback / Suggest a feature

We have not appointed a Data Protection Officer. Privacy enquiries should be sent to privacy@mosqueme.com.

As of the "Last Updated" date above, we have not appointed an EU or EEA representative because MosqueMe is not currently actively offered in the EEA. Before we actively offer MosqueMe in the EEA in circumstances where an EU or EEA representative is required, we will publish representative contact details in this policy and at the public privacy-policy URL used in the store listing.

18. Version History