MosqueMe Mosque Admin Terms

Last Updated: 23 June 2026 Document Version: 0.13

These Mosque Admin Terms apply to any Mosque Admin, mosque representative, charity trustee, officer, employee, volunteer, imam, supervisor, or authorised user who creates, edits, approves, publishes, manages, moderates, or receives access to mosque, member, community, service, or fundraising tools through MosqueMe.

If you are promoted to Mosque Admin, MosqueMe may sign you out and require you to sign in again and accept these terms before admin features become active. If you do not accept these terms, you may remain a normal member or lose access to admin features.

These terms should be read with the MosqueMe Terms & Conditions, Privacy Policy, Donation & Payment Terms, and any Payment Provider terms that apply.

These services are provided under the name MosqueMe, by the operator identified in the MosqueMe Terms & Conditions. For support, use the support route shown in MosqueMe or on the help site. For privacy matters, see the MosqueMe Privacy Policy.

These terms apply only where the relevant donation, payment, or admin service is available. The availability of a service or payment method may vary.

1. Scope of These Terms

These terms cover:

• admin authority, admin roles, permissions, and account security;
• mosque and admin verification;
• use of mosque member, admin, donor, service, and community data;
• mosque profile information, prayer timetables, Jumuah times, Eid times, Hijri calendar data, and related mosque schedules;
• mosque notices, announcements, posts, registration posts, event posts, fundraiser posts, media uploads, AI-assisted drafts, notifications, and community content;
• mosque services, service requests, bookings, availability, service documents, service terms, fees, deposits, cancellations, restrictions, and bans;
• member management, admin management, messages, moderation, reports, safety handling, exports, downloads, screenshots, and audit logs;
• fundraising and Pay Now responsibilities if enabled;
• Payment Provider setup if enabled;
• donor records, refunds, chargebacks, Gift Aid, and fundraising compliance if enabled; and
• suspension, records, audit, complaints, and liability.

Some sections apply only if your mosque or charity uses Pay Now fundraising or donation tools. Other sections apply to all Mosque Admin use.

2. Authority to Act

By using MosqueMe admin features, you confirm that:

• you are authorised to act for the mosque, charity, trust, CIO, association, or charitable organisation you represent;
• you have permission from the trustees, committee, directors, or lawful decision-makers of that organisation to use MosqueMe admin tools;
• where you create or manage a campaign, you have permission to create and manage that campaign through MosqueMe;
• you will provide true, current, and complete information;
• you will not create or manage a mosque profile, admin account, campaign, or donation flow for a mosque or charity without permission;
• you will keep your MosqueMe account secure and will not share admin access with unauthorised people; and
• you will tell MosqueMe immediately if your authority changes or ends.

MosqueMe may require proof of authority before enabling admin access, before enabling donations, and at any time after approval.

3. Verification Requirements

MosqueMe may verify an administrator's identity, contact details, and authority to act for the mosque or charity. Fundraising access may also require checks on the receiving organisation, its payment eligibility, and the proposed campaign.

Where relevant, we may ask for:

• administrator identity, contact details, and evidence of authority;
• the organisation's legal name, address, registration details, and public information;
• confirmation that the receiving payment account belongs to the organisation;
• the information needed by the Payment Provider to verify the organisation and enable payments and payouts; and
• accurate campaign details and confirmation that the fundraiser is authorised.

MosqueMe may refuse, pause, or remove access if verification is incomplete, inconsistent, expired, disputed, suspicious, or no longer satisfactory.

4. Admin Account Security

You are responsible for keeping your MosqueMe admin account, device, sign-in provider, and verification methods secure.

You must not:

• share admin access with unauthorised people;
• use another person's account;
• allow a personal assistant, volunteer, trustee, imam, employee, or contractor to use your account unless MosqueMe has approved that person as an authorised admin;
• bypass admin approval or verification controls; or
• continue using admin access after your authority has ended.

Tell MosqueMe immediately if your admin account, device, email, phone number, sign-in provider, or Payment Provider account may have been compromised.

4.1 Admin Roles, Permissions, and Least Access

MosqueMe may support different admin levels and permissions, including permission to manage posts, prayer times, services, events, notifications, members, and regular admins.

Main admins, mosque supervisors, trustees, committee members, or other authorised decision-makers must grant admin access only to people who are genuinely authorised by the mosque or charity and need that access for their role.

You must:

• use only the admin permissions given to you;
• stay within the mosque or charity you are authorised to manage;
• grant the minimum access reasonably needed for each admin role;
• remove, suspend, or update admin access promptly when an admin leaves, changes role, loses authority, or no longer needs access;
• not promote, demote, suspend, block, remove, or restrict members or admins for personal reasons, retaliation, discrimination, harassment, or any unlawful reason;
• not use admin permissions to access information out of curiosity or for a non-mosque purpose; and
• keep a clear internal record of important admin decisions where appropriate.

MosqueMe may log, review, restrict, or reverse admin actions where needed for security, safety, legal compliance, user protection, app-store compliance, or platform integrity.

5. Mosque Information, Prayer Times, Posts, Services, and Content

The Mosque Admin and the mosque or charity are responsible for information and content submitted through admin tools.

Admin-submitted content must be accurate, lawful, clear, and not misleading. This includes:

• prayer timetables;
• Jumuah sessions;
• Eid sessions;
• Hijri calendar entries;
• mosque details;
• opening times;
• announcements;
• community posts;
• registration posts;
• event posts;
• service notices;
• service descriptions, availability, documents, terms, fees, deposits, and cancellation information;
• event details;
• fundraiser posts;
• campaign descriptions;
• push notifications and announcement text;
• AI-assisted drafts after admin review;
• images, videos, audio, and files;
• bank or payout information where shown; and
• responses to members, donors, or service users.

You must not post content that is unlawful, fraudulent, misleading, abusive, discriminatory, defamatory, unsafe, extremist, privacy-infringing, copyright-infringing, or contrary to MosqueMe's Terms & Conditions.

MosqueMe may review, moderate, hide, redact, reject, remove, restrict, or report admin content where reasonably necessary for safety, legal compliance, platform integrity, app-store rules, donor protection, or user protection.

5.1 Mosque Profile, Prayer Timetables, and Calendars

The Mosque Admin and mosque or charity are responsible for checking the accuracy of mosque profile information, prayer timetables, prayer calculation settings, Jumuah sessions, Eid sessions, Hijri calendar data, timetable uploads, manual overrides, and calendar corrections before publishing.

Where an admin uploads, edits, imports, maps, previews, approves, exports, or publishes timetable or calendar data, the admin must take reasonable care to check:

• mosque name, address, location, timezone, latitude, longitude, elevation, and calculation settings;
• method, Asr setting, high-latitude setting, offsets, adhaan times, start times, jamaah times, and manual overrides;
• Jumuah sessions, Eid sessions, Ramadan entries, Hijri dates, and special calendar entries;
• CSV, image, PDF, OCR, website, or other imported timetable data before publication; and
• any warning, mismatch, or uncertainty shown by the App before publishing.

MosqueMe does not independently guarantee the religious, legal, or operational accuracy of prayer times or calendar entries. If precision is important, members should confirm directly with the mosque. Admins must correct known mistakes promptly and must not knowingly publish timetable or calendar data that is false, outdated, or misleading.

5.2 Posts, Events, Registrations, Fundraisers, Media, and Notifications

Admins are responsible for every announcement, post, event, registration flow, fundraiser post, image, video, audio file, attachment, message, notification, or other content they create, edit, approve, publish, pin, share, or remove.

You must:

• have permission to publish the content on behalf of the mosque or charity;
• check dates, times, locations, capacity, eligibility, contact details, campaign details, and cancellation information before publishing;
• not publish private personal data, sensitive data, service details, donor details, member details, images of people, images of children, or safeguarding information unless you have a lawful basis and any required permission;
• not upload or publish content that infringes copyright, trade marks, privacy rights, confidentiality, or another person's rights;
• obtain appropriate permission before using photos, videos, logos, recitations, nasheeds, documents, posters, or other media;
• use pinned posts, push notifications, and repeated announcements responsibly and not for spam, harassment, pressure, or unrelated promotion;
• ensure event and registration information is clear about who is responsible for the real-world event, attendance, capacity, safety, eligibility, cancellation, and follow-up; and
• promptly update or remove content that becomes inaccurate, unsafe, unlawful, misleading, or no longer authorised.

If you use AI-assisted drafting or rewriting tools, you remain responsible for the final content. AI output is only a suggestion. You must review it for accuracy, tone, religious appropriateness, privacy, lawfulness, and suitability before publishing. Do not put unnecessary personal, sensitive, safeguarding, health, donor, member, or confidential mosque information into AI prompts.

5.3 Services, Requests, Bookings, Documents, Fees, Availability, and Bans

Where MosqueMe provides mosque service tools, the Mosque Admin and mosque or charity are responsible for the services offered and for real-world handling of service requests, bookings, availability, assignments, documents, checklists, cancellations, restrictions, and user communications.

You must ensure that service information is accurate and clear, including:

• what the service is;
• who provides it;
• eligibility rules;
• required documents or information;
• approximate response times;
• availability;
• fees, deposits, refunds, and payment instructions where applicable;
• cancellation or rescheduling rules;
• whether a booking is confirmed, pending, declined, cancelled, or completed; and
• who the user should contact for urgent or offline support.

Admins must not request unnecessary documents or sensitive information. Documents, service requests, notes, ban reasons, cancellation reasons, personal availability, and service messages must be handled securely and only by authorised people who need access.

Any service ban, restriction, refusal, cancellation, decline, member removal, or similar decision must be proportionate, lawful, non-discriminatory, honest, and based on a legitimate mosque or safety reason. Where appropriate, the mosque should keep an internal record of the reason.

Unless MosqueMe expressly states otherwise, MosqueMe provides workflow tools only. The mosque or charity remains responsible for delivering the real-world service, setting service rules, handling users fairly, and complying with any legal, safeguarding, charitable, consumer, employment, volunteer, premises, insurance, tax, or accounting duties that apply.

5.4 Moderation, Reports, Safety, and Safeguarding

Mosque Admins may receive reports, concerns, service issues, messages, member complaints, or other information that requires action. You must handle reports and concerns promptly, fairly, confidentially, and proportionately.

Where a concern involves immediate danger, child safety, vulnerable adults, harassment, abuse, fraud, violence, self-harm, criminal conduct, safeguarding, or other serious risk, the mosque or charity is responsible for taking appropriate real-world action, including contacting emergency services, safeguarding leads, trustees, regulators, or law-enforcement authorities where required.

You must not retaliate against a user for making a good-faith report, complaint, service request, refund request, data request, or safety concern.

6. Member, Donor, and Community Data

The Mosque Admin and mosque or charity may receive limited member, service, donor, or donation information for legitimate mosque, charity, support, audit, safeguarding, fraud prevention, accounting, Gift Aid, refund, chargeback, or community purposes.

You must:

• use personal data only for lawful mosque, charity, donation, service, support, audit, or compliance purposes;
• not use member or donor data for unrelated marketing unless you have a valid lawful basis and any required consent;
• not sell, rent, share, export, or copy member or donor data for unrelated purposes;
• keep data secure and restrict access to authorised people only;
• respect public anonymity choices;
• understand that public anonymity does not remove internal record-keeping duties;
• handle religion-linked donation data as sensitive and, where applicable, special-category data;
• handle optional gender, service request, support, safeguarding, health-related, or vulnerable-person information with extra care; and
• comply with UK GDPR, the Data Protection Act 2018, PECR, and any applicable EU GDPR obligations.

6.1 Member and Admin Management Data

Admin tools may allow authorised admins to view, search, or manage mosque members and other admins. Depending on the feature and permission level, this may include names, profile photos, email addresses, phone numbers, member status, admin status, roles, permissions, mosque links, account identifiers, verification indicators, sign-in provider information, service activity, participation records, check-in or attendance-related records, technical support data, or other admin-visible information.

You must access this information only where needed for a legitimate mosque, App, support, service, safety, audit, or compliance purpose. You must not browse, copy, screenshot, export, message, profile, compare, or disclose member or admin information for curiosity, gossip, pressure, discrimination, personal benefit, unrelated marketing, or any non-mosque purpose.

Where you send messages, reset check-ins, view technical support data, suspend access, block a member, remove a member, promote an admin, demote an admin, change admin permissions, or take similar admin action, you must have a legitimate reason and you must act fairly, lawfully, and consistently with mosque authority.

6.2 Exports, Downloads, Screenshots, and Off-App Sharing

Some admin tools may allow viewing, exporting, downloading, copying, or sharing information, including reports, registrant lists, service request details, fundraiser contribution records, audit records, timetable files, documents, CSV files, PDFs, or screenshots.

You must treat exported or copied information as confidential. You must:

• export or download information only where genuinely needed;
• store exported information securely;
• restrict access to authorised mosque personnel only;
• avoid saving mosque member, donor, or service data on personal devices, personal cloud accounts, public computers, or unsecured messaging apps unless the mosque has assessed and approved that handling;
• not share member, donor, service, admin, or support information through WhatsApp, email, spreadsheets, printed copies, or other off-App channels unless there is a lawful reason and appropriate security;
• delete or return exported information when it is no longer needed, unless retention is required by law, accounting, safeguarding, audit, Gift Aid, dispute, or charity-record obligations; and
• report suspected data loss, unauthorised access, accidental disclosure, or misuse to MosqueMe and to the mosque's responsible person promptly.

MosqueMe is not responsible for the mosque or charity's off-App handling of data once an admin exports, copies, screenshots, prints, downloads, or shares it outside MosqueMe.

6.3 Special Care for Sensitive Information

MosqueMe is built around mosque, Islamic, and community use. Information about mosque membership, donations to a mosque or religious charity, religious service requests, optional gender, safeguarding, health-related needs, family circumstances, vulnerable-person details, and similar information may be sensitive and may in some cases be special-category data under UK GDPR.

Admins must handle this information with extra care, collect only what is necessary, limit access, avoid unnecessary disclosure, and use it only for the specific mosque, service, safety, donation, support, audit, or compliance purpose for which it was provided.

If your mosque or charity handles data outside MosqueMe, your organisation is responsible for that external handling and for its own privacy notices, retention, security, lawful basis, data-subject rights, and legal compliance.

Donation administration, receipts, refunds, fraud prevention, complaints, and Gift Aid are separate from marketing. You must not use donor contact details for unrelated marketing unless permitted by data-protection and electronic-marketing law.

7. Fundraising Guidance Before Pay Now

Before accepting donations through Pay Now, the Mosque Admin must be given access to MosqueMe fundraiser guidance and relevant Fundraising Regulator Code guidance, and must agree to comply with the relevant sections.

The Mosque Admin and recipient must plan each appeal carefully, including:

• who is raising funds;
• who receives the money;
• what the money is for;
• whether the appeal is for a specific restricted purpose or a broader mosque/charity purpose;
• what happens if the target is exceeded;
• what happens if the target is not reached;
• what happens if the stated purpose becomes impossible, impractical, or unlawful;
• whether funds may be used for wider charitable purposes;
• how refund requests will be handled; and
• what records must be kept.

MosqueMe may require campaign wording changes before a campaign becomes active.

8. Payment Accounts and Payouts

Each mosque or charity using Pay Now fundraising must complete the approved Payment Provider setup and verification requirements.

The connected account must belong to the mosque, charity, or charitable organisation receiving the donations. Personal bank accounts must not be used for MosqueMe Pay Now charitable fundraising.

The Mosque Admin and recipient are responsible for:

• completing Payment Provider onboarding accurately;
• accepting and complying with Payment Provider terms;
• keeping payout details up to date;
• ensuring the connected account can lawfully receive donations;
• responding to verification requests, KYC checks, sanctions checks, recipient refund requests, disputes, chargebacks, and Payment Provider enquiries;
• maintaining enough balance or returning funds where refunds, chargebacks, or reversals are required; and
• telling MosqueMe if the payout account changes, is closed, is suspended, or no longer belongs to the recipient.

The recipient is responsible for donation-refund decisions, disputes, chargebacks, reversals, negative balances, reserve requirements, failed payouts, payment-account restrictions, and Payment Provider fees allocated to the recipient or arising from its campaign, unless caused by MosqueMe's proven technical error or unless law or Payment Provider rules require a different result.

9. Campaign Publishing Confirmation

Before publishing a Pay Now campaign, MosqueMe may show a confirmation screen. The Mosque Admin may be required to confirm:

• Money will be paid to: recipient legal name.
• Payout account: bank name and account ending digits, where available.
• Confirmation that the recipient can receive the relevant payments and payouts.
• Campaign type: Pledge Only, Pay Now, or both.
• MosqueMe Platform Fee: shown to donor before payment.
• Payment Processing Fee: shown or estimated before payment.
• Optional MosqueMe Tip: off by default and shown separately from the donation, Platform Fee, and Payment Processing Fee if enabled.
• Campaign purpose: authorised by the mosque or charity.
• Admin confirmation: "I confirm this fundraiser is authorised by the mosque and funds will be used for the stated purpose."

Do not publish a campaign unless all displayed details are accurate and authorised.

10. Campaign Accuracy and Use of Funds

The Mosque Admin and recipient are responsible for every campaign they submit or approve.

Each campaign must be accurate, lawful, clear, and not misleading. It must explain:

• who is raising funds;
• who receives the money;
• the campaign purpose;
• whether the campaign is for a specific restricted purpose or a broader mosque/charity purpose;
• the target amount, if any;
• the end date, if any;
• what happens if the campaign raises more than the target;
• what happens if the campaign does not reach the target;
• what happens if the stated purpose becomes impossible, impractical, or unlawful;
• whether Gift Aid is enabled after recipient eligibility checks;
• any Zakat, Sadaqah, Waqf, Fidya, Kaffarah, or other religious classification shown; and
• any material conditions, limits, or risks donors should know before donating.

Donations raised for a specific purpose must be used only for that purpose unless charity law, the campaign wording, donor consent, or regulator authority allows a different use.

MosqueMe does not decide whether a campaign is eligible for Zakat, Sadaqah, Waqf, Fidya, Kaffarah, or any other religious category. The recipient is responsible for any religious classification shown on the campaign page.

11. Fees and Donor Transparency

MosqueMe may charge a disclosed Platform Fee for operating and supporting fundraising. Fees must be shown to donors before payment details are requested.

MosqueMe uses an add-on fee model for Pay Now donations: total payment = donation amount + MosqueMe Platform Fee + Payment Processing Fee + any Optional MosqueMe Tip selected by the donor.

Where the MosqueMe Platform Fee described in these terms applies, it is:

• 3% of the donation amount; and
• capped at GBP 0.99 per donation.

There is no minimum MosqueMe Platform Fee. This Platform Fee is retained by MosqueMe for operating and supporting MosqueMe.

Payment Processing Fees are charged to cover costs charged by payment providers, banks, card networks, or wallet services. Payment Processing Fees are separate from the MosqueMe Platform Fee and are not capped by MosqueMe. MosqueMe must not hide platform revenue inside a Payment Processing Fee.

Donation pages should show clear fee examples, including small donation examples and higher-value examples under the MosqueMe Platform Fee model. Payment Processing Fees must be shown separately or estimated clearly before payment.

The Mosque Admin and recipient agree that MosqueMe may collect its disclosed Platform Fee through the Payment Provider, under the agreed payment arrangements.

Donation pages may include an Optional MosqueMe Tip. It must be off by default, must allow GBP 0, and must be shown separately from the donation amount, MosqueMe Platform Fee, and Payment Processing Fee. Any Optional MosqueMe Tip is retained by MosqueMe, not paid to the recipient, and must not be described by the Mosque Admin or recipient as a donation to the mosque or charity.

The Mosque Admin and recipient must not tell donors that "100% goes to the mosque", "all funds go to the charity", or similar unless all MosqueMe Platform Fees, payment-provider fees, card fees, wallet fees, bank fees, and other payment costs are paid separately and the recipient receives the full donation amount.

If a donor fee, tip, or support amount is optional, it must be genuinely optional and removable before payment.

12. Gift Aid

Gift Aid is disabled unless the recipient has been verified as eligible and the donation page shows a valid Gift Aid declaration for that recipient. Gift Aid applies to the recipient named on the donation page, not to MosqueMe.

MosqueMe does not claim Gift Aid from HMRC and does not decide whether a donation is eligible for Gift Aid. The recipient is responsible for Gift Aid eligibility, declaration wording, HMRC claims, audit trail, tax records, donor explanations, donor questions, corrections, refund or chargeback effects, and HMRC compliance.

MosqueMe may provide platform tools to collect, store, display, export, or pass Gift Aid declaration details to the recipient where Gift Aid is enabled. This platform support does not transfer Gift Aid responsibility from the recipient to MosqueMe.

If Gift Aid is enabled, the recipient confirms that:

• it is eligible to claim Gift Aid;
• it will claim Gift Aid only where legally permitted;
• donor declarations will be valid and auditable;
• donor full name and home address will be handled securely;
• Gift Aid records will be retained for the required period;
• donor Gift Aid questions, changes, cancellations, refund effects, chargeback effects, and tax-record issues will be handled by the recipient;
• marketing consent will not be bundled into Gift Aid consent; and
• it will correct or repay any Gift Aid claim where required.

The recipient must not claim Gift Aid on MosqueMe Platform Fees, Payment Processing Fees, tips, company donations, joint-name declarations, donor benefits, or ineligible donations unless it has confirmed the claim is lawful and has records to support it.

MosqueMe may disable Gift Aid collection for a campaign if eligibility or wording is unclear.

13. Public Donor Lists and Messages

Public contributor lists should show donor names only where the donor has chosen public display. Otherwise, public views should show "Anonymous" or similar wording.

Messages of support should be shown publicly only where the donor has opted in and the message has passed moderation. MosqueMe and Mosque Admins may review, moderate, hide, redact, reject, or remove messages that are unsafe, abusive, unlawful, private, misleading, spam, or unsuitable. MosqueMe and Mosque Admins must not materially change the meaning of a donor message without the donor's consent.

Admin/internal contributor lists may include additional payment details where needed for audit, receipt, Gift Aid, refund, dispute, and support purposes.

14. Refunds, Chargebacks, and Disputes

The recipient is responsible for handling refund requests relating to its campaigns under its own donation acceptance, refusal, return, refund, trustee, charity-law, and accounting policies. MosqueMe does not normally hold the donation amount as the receiving charity, decide recipient refund requests, or fund refunds for the recipient.

The recipient must act as the first-line contact for donor-entered wrong amounts, changed-mind requests, discretionary requests, goodwill requests, campaign-related requests, and questions about how funds will be used. The recipient must not tell donors that MosqueMe will decide or fund those refunds.

Where a donor reports an unauthorised payment, fraud, stolen card, stolen wallet, stolen bank account, or chargeback issue, the recipient should direct the donor to contact their bank, card issuer, or Payment Provider first. The recipient or authorised Mosque Admin should raise the issue with MosqueMe only where platform payment records need review, or where required by law, Payment Provider rules, a regulator, law enforcement, a bank, or a card network.

Where a donor reports a payment-system issue, such as a duplicate charge, failed checkout, missing receipt, payment-reference issue, or amount charged being different from the checkout-confirmed amount, the recipient should receive the donor's payment reference or receipt first. The recipient must not direct donors to MosqueMe as first-line support for donation or campaign refund requests or payment-system issues.

The recipient must cooperate with MosqueMe and the Payment Provider on:

• duplicate payments;
• payment-system amount mismatches where the amount charged differs from the checkout-confirmed amount;
• unauthorised or fraudulent payment enquiries;
• failed or disputed campaigns;
• chargebacks;
• donor complaints;
• Gift Aid corrections;
• payout reversals; and
• requests from regulators, banks, or law-enforcement authorities.

If a payment-system issue needs MosqueMe's platform records, the authorised Mosque Admin or recipient may ask MosqueMe to review payment records and raise the issue with the relevant Payment Provider where technically needed. MosqueMe does not decide donation or campaign refund requests that belong to the recipient. The outcome may depend on the Payment Provider, the card issuer, the bank, card-network rules, and applicable law.

If a donation has already been paid out and the recipient decides, or is legally required, to allow a refund, dispute, reversal, or chargeback, the recipient may need to return funds or maintain enough Payment Provider balance. The recipient must not ignore reasonable refund, dispute, reversal, or chargeback requests sent to the recipient by a donor, bank, card issuer, Payment Provider, regulator, law-enforcement authority, or MosqueMe.

MosqueMe Platform Fees, Optional MosqueMe Tips, and non-recoverable Payment Processing Fees are normally non-refundable unless required by law, Payment Provider rules, card-network rules, or caused by MosqueMe's proven technical error.

The recipient should have its own trustee-approved donation acceptance, refusal, return, and refund policy where appropriate.

15. Compliance Duties

The Mosque Admin and recipient must comply with all laws and rules that apply to their admin activity, fundraising, data handling, content, and payments, including where relevant:

• charity law and trustee duties;
• Fundraising Regulator Code of Fundraising Practice and Scottish fundraising standards;
• Charity Commission, OSCR, Charity Commission for Northern Ireland, or other regulator guidance;
• data protection and privacy law;
• payment services, sanctions, AML, counter-terrorism, fraud, bribery, tax, and accounting rules;
• consumer protection and unfair trading rules;
• marketing and electronic communications rules;
• Payment Provider terms;
• Apple App Review Guidelines and Google Play policies where app-linked flows are involved; and
• MosqueMe's policies and instructions.

MosqueMe will require the recipient and authorised Mosque Admin to accept these Mosque Admin Terms before Pay Now fundraising is enabled, and may require a separate written fundraising or platform agreement where required by charity law, fundraising rules, Payment Provider rules, or MosqueMe's compliance checks.

These duties apply to both in-App and off-App admin activity connected with MosqueMe, including information taken from MosqueMe and used in mosque meetings, trustee decisions, service handling, accounting, safeguarding, refunds, donor support, or user support.

16. Suspension and Removal

MosqueMe may suspend, restrict, or remove admin access, Pay Now fundraising, a campaign, donations, public display, payouts, or donor reporting where MosqueMe reasonably believes this is necessary to:

• protect donors, users, the recipient, MosqueMe, or the public;
• comply with law, regulator guidance, Payment Provider rules, or app-store rules;
• investigate suspected fraud, misuse, impersonation, unauthorised fundraising, sanctions risk, financial crime, or misleading campaign content;
• respond to a complaint, dispute, chargeback, or regulator request;
• prevent use of a personal, unauthorised, or mismatched payout account;
• protect data or security; or
• prevent reputational or legal harm.

MosqueMe may require corrections before reinstating a campaign, payout, Pay Now access, or admin access.

17. Records and Audit

The Mosque Admin and recipient must keep adequate records of:

• authority to act;
• trustee or committee approval;
• admin appointments, admin removals, permission changes, and access reviews;
• significant member management decisions, including suspensions, bans, removals, escalations, or restrictions;
• service request decisions, cancellations, restrictions, document handling, fees, deposits, and user communications where relevant;
• event, registration, and attendance records where relevant;
• prayer timetable, Jumuah, Eid, Hijri calendar, or mosque profile changes where relevant;
• exports, downloads, screenshots, or off-App sharing where relevant;
• user reports, complaints, safeguarding concerns, safety concerns, and moderation decisions where relevant;
• campaign wording and changes;
• donor restrictions or donor correspondence;
• donation amounts and payment dates;
• Gift Aid declarations and claims;
• refunds and refund decisions;
• payout records;
• complaints and dispute responses; and
• use of funds.

The recipient must provide reasonable information to MosqueMe where needed for platform records, Payment Provider technical support, chargebacks, authorised recipient Gift Aid record support, regulatory enquiries, fraud prevention, legal claims, audit, or compliance checks.

MosqueMe may keep platform records of admin actions, including admin access changes, permission changes, posts, deleted posts, prayer timetable activity, service activity, fundraiser activity, exports, moderation actions, security events, and other actions needed for audit, security, legal compliance, user protection, donor protection, and platform integrity.

18. No Personal Benefit or Misuse

MosqueMe admin, member, service, posting, notification, timetable, moderation, reporting, export, and fundraising tools must not be used for personal gain, unauthorised private fundraising, misleading campaigns, political campaigning where not lawful for the recipient, unlawful religious or extremist activity, sanctions evasion, money laundering, fraud, harassment, discrimination, intimidation, retaliation, personal disputes, or any purpose outside the recipient's lawful charitable or community purposes.

You must not pressure vulnerable people to donate or use mosque member data, donor data, admin access, or community trust to pressure, mislead, or exploit any person.

19. Indemnity

The recipient will indemnify MosqueMe for losses, claims, chargebacks, refunds, regulatory action, Payment Provider costs, penalties, reasonable legal costs, or donor complaints arising from:

• unauthorised fundraising;
• false or misleading campaign information;
• misuse of funds;
• Gift Aid errors;
• unlawful fundraising;
• data misuse by the recipient or its admins;
• use of a personal, unauthorised, or mismatched payout account;
• failure to cooperate with refunds, disputes, investigations, or regulator requests; or
• breach of these Mosque Admin Terms by the Mosque Admin or recipient.

20. Complaints

The Mosque Admin and recipient must cooperate with MosqueMe in responding to user and donor complaints.

If a complaint concerns campaign purpose, use of funds, Gift Aid, mosque authority, trustee decisions, or recipient conduct, the recipient must respond in a timely and honest way.

MosqueMe may signpost donors or users to the recipient, Fundraising Regulator, Scottish Fundraising Standards Panel, Scottish Fundraising Adjudication Panel, Charity Commission, OSCR, FCA, ICO, Payment Provider, bank, or another body where appropriate.

21. Changes

MosqueMe may update these Mosque Admin Terms from time to time. A mosque, charity, or Mosque Admin may be required to accept updated terms before creating new campaigns, continuing Pay Now fundraising, or continuing admin access.

If you do not accept updated terms, MosqueMe may suspend or remove admin access or Pay Now fundraising access.

22. Law and Jurisdiction

These Mosque Admin Terms are governed by the laws of Scotland, unless mandatory law requires otherwise. The courts of Scotland will have non-exclusive jurisdiction, subject to mandatory rules that apply to the recipient, Mosque Admin, campaign, data, fundraising, or payment flow.